Engagement Manager

March 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $175k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Automation Anywhere

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Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation.

Robotic Process Automation • Automation Software • RPA • Intelligent Automation • Hyperautomation

1001 - 5000 employees

📋 Description

• Build and maintain strong, trusted relationships with clients to understand their goals and needs and serve as the primary point of contact for client communications and escalations • Proactively identify opportunities for client growth and engagement and oversee and manage the lifecycle of client projects, ensuring they are delivered on time and within scope and budget • Collaborate with internal teams to align deliverables with client expectations, develop detailed project plans, and monitor progress, adjusting as necessary to meet objectives • Work closely with clients to develop tailored strategies that address their needs and objectives • Analyze and report on engagement performance metrics, providing actionable insights for continuous improvement • Collaborate with cross-functional teams, including marketing, sales, and product development, to deliver cohesive service • Identify and pursue opportunities to expand agentic process automation services or upsell within existing client accounts • Assist in preparing proposals, presentations, and negotiations to secure new business opportunities

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field • 5+ years of experience in client engagement, project management, or a related role using Automation Anywhere or UiPath • Proficiency in project management tools and methodologies (e.g., Agile, Scrum) and practical knowledge of scaled Agile framework (e.g. SAFe) • Proven track record of managing multiple projects and client accounts successfully • Strong interpersonal and communication skills, with the ability to influence and negotiate effectively • An analytical mindset with the ability to assess data and provide strategic insights • Excellent organizational and multitasking abilities • Familiarity with CRM tools and Agentic Process Automation is a plus • Client-focused mindset with a commitment to exceeding expectations • Results-driven with a proactive approach to problem-solving • Team-oriented and able to collaborate across diverse groups • Adaptability and resilience in a fast-paced environment

🏖️ Benefits

• Flexible work schedule / remote roles • Unlimited Personal Time Off • 12 holidays off per year • 4 days volunteer time off per year • 4 company “Achievement” days off per year • Variety of health care and well-being benefits • Paid family/parental leave