Director of Customer Support
October 11
🇺🇸 United States – Remote
💵 $105k - $190k / year
⏰ Full Time
🔴 Lead
💝 Customer Support
🗽 H1B Visa Sponsor
Description
• Pressable seeks a Director of Customer Support to lead customer service strategies and execution. • The role includes team leadership, capacity planning, and strategic planning for customer satisfaction. • Collaborate with cross-functional teams to enhance customer experience and manage support performance metrics.
Requirements
• 5+ years of experience in technical or customer support leadership roles, preferably at a SaaS or enterprise software company. • Proven success in managing high-performing support teams. • Strong ability to develop strategies and lead cross-functional initiatives to improve customer experiences. • Excellent communication and leadership skills, with a focus on team development and customer success. • Extra Credit: Experience with WordPress, PHP, or hosting services is a plus.
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