Salesforce Admin - Managed Services

July 11

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AVIO Consulting

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Digital Transformation • Cloud • Integration • Emerging Technology • mulesoft

51 - 200

Description

• As a Salesforce Admin at AVIO, you will be part of a team of consultants delivering complex solutions for our clients implementing or improving their processes with Salesforce • You will work closely with clients to clarify requirements and then design, implement, and test those features and configuration changes • You will also leverage technical expertise to resolve complex platform-related issues affecting customers

Requirements

• 2+ years of experience as a Salesforce Administrator • Salesforce Admin certification and functional knowledge of Salesforce products • Knowledge of CRM software deployment methodologies and Salesforce deployment processes • Excellent written and verbal communication skills • Proven analysis, troubleshooting, and problem-solving skills • Ability to effectively prioritize and escalate customer issues • 1+ years of prior experience in Technical Support is <i>preferred, but not required</i>

Benefits

• Design, develop, and maintain Salesforce system solutions in support of new requests and ongoing process improvements • Support deployment and post-implementation testing/validation of configuration changes and releases • Manage the Salesforce system's users, roles, and permissions to manage access and security • Utilize an agile development process to design, test, and implement new features • Additional Salesforce configuration work functions as required • Monitor logs and identify issues; perform troubleshooting and root cause analysis and respond to alerts, as per defined SLA • Create and work on JIRA tickets, conducting root cause analysis and debugging of errors • Follow best practices while addressing issues • Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing meaningful feedback regularly • Liaise and work closely with the internal teams on escalated technical issues and product roadmap changes/new features • Create knowledge base materials dedicated to operational efficiency while empowering and enabling the Salesforce community • Understand business environments and shared services to prioritize incidents • Meet client's delivery standards, including the quality of deliverables and documentation