AVOXI
Call Center Software Solutions • International Toll Free Numbers • Cloud PBX Business Phone Systems • DDI/DID Local Numbers • virtual phone number
Tier 1 Support Engineer
August 30
AVOXI
Call Center Software Solutions • International Toll Free Numbers • Cloud PBX Business Phone Systems • DDI/DID Local Numbers • virtual phone number
Description
• The Tier 1 support engineer is a critical role within our organization. • Customer-facing role working with clients on AVOXI product line cases. • Learning to onboard new customers through our proprietary application. • Exposure to telephony troubleshooting in VOIP environments. • Be part of the amazing culture at AVOXI.
Requirements
• Solution minded / Problem Solver • Self-driven • Lifelong learner • High energy • Uses data to make decisions • Desire to learn • Technical aptitude for finding solutions to problems • Contact Center Experience (optional) • Customer facing experience (optional) • SaaS / Software as a Service troubleshooting (optional) • B2B / Enterprise level mission-critical software experience (optional) • Telecommunications (SIP) (optional) • IP communication analysis through Wireshark (optional)
Benefits
• Competitive Salary • Holiday meals and celebration lunches • Opportunities for development and growth in a fast-paced global company
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