Senior Business Analyst

2 days ago

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Axxiome

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Banking & Technology Consulting • Software Development • SOA Services • Payment Applications • Banking Industry Knowledge & Advisory

201 - 500

Description

• Senior Business Analyst with branch banking experience to lead our business analytics efforts, focusing on teller and branch transformation and rollout initiatives. • identify and comprehend customer requirements, challenges, and objectives. • record and maintain detailed documentation of customer needs. • serve as a liaison between the customer and internal teams, translating needs into actionable insights. • monitor and address customer feedback and concerns to maintain satisfaction. • offer recommendations based on customer requirements and industry best practices. • ability to break down business requirements into functional specification for development teams. • experienced in creating detailed functional specifications that translate business needs into technical requirements and solutions. • effective in communicating with stakeholder, customer, team to gather and clarify business requirements and ensure alignment with project goals. • strong analytical skills to assess and interpret business needs and transform them into actionable solutions. • works well with cross-functional teams, facilitating cooperation between business and development teams to achieve project objectives. • excellent verbal and written communication skills, capable of conveying complex concepts to both technical and non-technical stakeholders.

Requirements

• Minimum of 4 years’ experience in Banking business analysis or as a bank employee (branch manager). • Branch/teller knowledge, supporting banking IT processes. • Jira, Confluence, Writing documentation, MS Office • SAP Banking, BPMN engine (Camunda)