Solutions Engineer - Onboarding ESG

February 6

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Convene

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Convene is a leading board portal software company developed by Azeus Systems. It provides tools for directors and administrators to enhance communication and collaboration, simplifying meeting preparation, document exchange, and online voting. Convene is trusted by Fortune 500 companies, FTSE 100 businesses, financial institutions, governments, and non-profit organizations in over 100 countries. It offers high-level security and compliance with CMMI Level 5 certification, ensuring stable and mature processes. Convene is designed to enhance corporate governance and secure communication channels for boards of directors and shareholders meetings.

Board Management Software • Board Meeting Software • Board Meeting App • Paperless Meeting • Paperless Board Meeting

201 - 500 employees

🏢 Enterprise

📋 Compliance

🔐 Security

📋 Description

•The Solutions Engineer & Onboarding will play a critical role in engaging with prospective clients during the pre-sales process, assisting with product demonstrations, and guiding them through the onboarding phase to ensure smooth adoption of our solutions. •Collaborate with the sales team to understand customer needs and assist with pre-sales activities, including product presentations and technical consultations. •Conduct tailored product demos and webinars, showcasing how our solution fits the client’s business objectives. •Provide technical and operational expertise to potential clients, answering questions and addressing concerns and provide technical support during the sales cycle. •Guide customers through the onboarding process, ensuring a seamless transition from sales to implementation. •Work closely with the customer success team to ensure a smooth handover and continued support post-onboarding. •Assist with the development and improvement of onboarding materials and processes. •Track and report on customer progress during the onboarding phase, identifying areas for improvement and ensuring timely resolution of issues. •Continuously stay up to date with product features, industry trends, and customer feedback. •Working in cross-functional teams.

🎯 Requirements

•Education: Bachelor’s degree in Business Management, International Business or equivalent experience in a related field. •Minimum of 5 years of experience, preferably in a B2B environment. •Proven experience in the local market, with a focus on SaaS sales. •Experience in ESG, or related fields is highly desirable. •Proven experience in pre-sales, onboarding, or technical support roles, preferably in SaaS or technology industries. •Strong understanding of the sales process and customer lifecycle. •Excellent communication skills, both written and verbal. •Ability to explain complex concepts in a clear and concise manner. •Strong problem-solving skills with a customer-centric attitude. •Ability to work independently and manage multiple priorities effectively. •Familiarity with CRM systems and customer success platforms is a plus.

🏖️ Benefits

•This position is based in France/Germany/Spain, with flexibility for remote work. •Occasional travel may be required to attend meetings or events within France/Germany/Spain or the EU. •Competitive salary based on experience and qualifications. •Flexible work arrangements