Remote Digital Support Specialist

February 4

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Logo of Baca Consulting Group

Baca Consulting Group

Baca Consulting Group is a consulting firm specializing in providing expert guidance to construction companies. Based in Las Vegas, they focus on enhancing profitability and operational efficiency through tailored strategies that include revenue growth plans and cost reduction methods. By understanding the unique challenges faced by construction executives, Baca Consulting Group delivers impactful solutions aimed at maximizing project outcomes and client satisfaction.

Strategy β€’ Operations β€’ Accounting β€’ Project Management β€’ New Products / Services

2 - 10 employees

Founded 2014

🀝 B2B

πŸ“‹ Description

β€’ Respond to customer inquiries and provide technical support through digital channels such as email, chat, and social media β€’ Troubleshoot and resolve technical issues related to our products and services β€’ Document customer interactions and resolutions in our CRM system β€’ Collaborate with cross-functional teams to escalate and resolve complex issues β€’ Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

🎯 Requirements

β€’ 1+ years of experience in customer support or technical support role β€’ Strong communication skills and ability to explain technical concepts to non-technical users β€’ Proficiency in using digital communication tools and CRM systems β€’ Ability to work independently and prioritize tasks effectively β€’ Experience working remotely or in a virtual team environment is a plus

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