Back At You
Back At You is a technology company that specializes in providing automated marketing solutions and CRM systems tailored specifically for real estate brokerages. With over 20 years of experience, they offer tools that streamline financial processes, enhance client engagement through modern websites, and improve agent efficiency using social media marketing. Back At You aims to empower real estate professionals by centralizing marketing strategies and client management, thereby increasing lead generation and ultimately improving profitability.
software • SaaS • Marketing • Real Estate • Social Media
Technical Customer Support
July 31, 2024
Back At You
Back At You is a technology company that specializes in providing automated marketing solutions and CRM systems tailored specifically for real estate brokerages. With over 20 years of experience, they offer tools that streamline financial processes, enhance client engagement through modern websites, and improve agent efficiency using social media marketing. Back At You aims to empower real estate professionals by centralizing marketing strategies and client management, thereby increasing lead generation and ultimately improving profitability.
software • SaaS • Marketing • Real Estate • Social Media
📋 Description
• This is a remote position. • Technical Customer Support. • We are looking for highly motivated and talented Technical Customer Support Specialist who want to make an impact. • This is a unique opportunity for you to shape and grow one of the most important aspects of the company - the customer experience. • You must be savvy and dedicated to learning a multi-faceted product that has constant new feature releases. • You will be a major influence on how clients view the company. • You must have excellent follow up and problem solving skills to excel in this position. • The Technical Customer Support Specialist will be responsible for answering phones, answering questions, ensuring clients are properly set-up and serving on the front line of customer support and solving technical issues. • There is a high level of written and verbal interaction with customers on a day-to-day basis that requires a high degree of accountability and timeliness in responses and updates.
🎯 Requirements
• 3+ years’ experience in customer service helping problem solve technical issues • Real estate knowledge a plus, but not mandatory • CRM knowledge a BIG plus, but not mandatory • Quickbooks knowledge a plus, but not mandatory • Having a consultative approach to customer support • Strong understanding of ticketing systems • Not afraid to talk to problem clients • Strong multi-tasking and organizational skills • Fantastic written and verbal communication ability • Technology savvy as you must learn the many facets of our software to be effective • Familiarity with ticketing systems and website support
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