SDR Operations and Enablement Manager

February 14

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Baja Nearshore

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Baja Nearshore is your trusted partner for LATAM staffing and recruiting. The company helps US mid-market enterprises and fast-growing startups hire top Latin American talent across various roles, offering both direct hire and staffing solutions. With a focus on cost savings, high retention rates, and candidates with advanced English proficiency, Baja Nearshore aims to provide high-quality talent that understands the US market and culture.

11 - 50 employees

Founded 2020

🎯 Recruitment

🤝 B2B

📋 Description

• Conduct weekly 1:1 coaching sessions to refine SDR skills, messaging, and product knowledge. • Lead call reviews and role-plays to improve objection handling and rapport-building. • Assist with onboarding new SDRs, ensuring clear processes, tools, and best practices. • Foster a growth-oriented team culture through training, best practice sharing, and development programs. • Manage and optimize an extensive sales tech stack, including Apollo, ZoomInfo, Smartlead, and Power Dialers. • Oversee list building and prospect segmentation, ensuring SDRs have accurate, high-quality leads. • Ensure proper sequence management, aligning outreach strategies for different verticals. • Maintain and update the project tracking system for alignment across teams. • Generate weekly and monthly performance reports, covering outreach effectiveness, email deliverability, and SDR quota attainment. • Conduct data-driven deep dives to refine outreach timing, messaging, and target job titles. • Provide proactive insights on revenue trends and areas for improvement. • Align with sales leadership and operations teams to refine strategy and OKRs. • Partner with marketing to enhance messaging and campaign effectiveness. • Stay on top of the latest sales tools, outbound strategies, and automation tactics. • Work with HR on SDR hiring and onboarding, ensuring seamless team expansion.

🎯 Requirements

• 3+ years of experience leading an SDR/BDR or sales operations team. • Proven track record in coaching and developing high-performing SDRs. • Familiarity with outbound tech platforms like Apollo, Smartlead, ZoomInfo, and Power Dialers. • Strong data analysis skills, using reports to optimize SDR performance. • Process-oriented mindset, capable of building and scaling sales systems. • Tech-savvy and adaptable, eager to solve deliverability challenges and explore automation tools. • Excellent leadership and communication skills, with the ability to inspire and drive accountability in remote teams.

🏖️ Benefits

• High-growth environment with a rapidly expanding SDR team. • Balance of coaching and operations, shaping both people and processes. • Collaborative culture, working closely with leadership and cross-functional teams. • Fully remote role, offering flexibility while leading a remote team.