Senior Quality Assurance Consultant - Commercial Risk Insurance Advisory Solutions

5 days ago

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The Baldwin Group

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Commercial Risk Management • Private Risk Management • Personal Insurance • Employee Benefits • Asset and Income Protection

1001 - 5000

Description

• Develop quality assurance checklists, conduct investigations, and provide direction and guidance to the Quality Assurance Consultant and business segment for the resolution of identified weaknesses or deficiencies. • Identify training needs from results of quality assurance auditing and coordinate with the Quality Assurance Leader and Consultant to provide existing Client Experience colleague training (50%) • Improve segment efficiency through implementation of processes, automation, and data-integrity workflows through practical use of current and upcoming agency management tools, and other operating techniques; evaluate client deliverables. • Assist Quality Assurance Leader in determining changes to client deliverables such as custom forms and proposals as well as changes that will impact the team and training needs that might arise as a result. (20%) • Collaborate with Third Party Vendors to update and improve client deliverable materials in Agency Management Software, improve colleague efficiency, and identify further items that could be shifted to Third Party to help improve Client Experience day to day needs. (20%) • Communicates regularly with Client Experience Leaders to evaluate their deliverable needs and challenges to further enhance and develop quality assurance documents, training needs, or other areas of expertise require (10%)

Requirements

• Minimum: Associate Degree or Technical/Trade School • Preferred: Undergraduate/Bachelor's Degree • 5+ years Commercial Risk experience • At least 1 year of experience in a training/teaching type of role • Certifications/Licenses Preferred: P&C insurance license • Experience coordinating and implementing training programs and/or Project Management. • Experience coordinating and delivering content and curriculum with ability to accommodate all learning styles.