Supervisor - Technical Escalation

23 hours ago

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Bamboo Health

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Prescription Drug Monitoring Program Solutions • Care Coordination • Behavioral Health Capacity & Referral • Transitional Care

501 - 1000

Description

• Manage and direct daily activities of T2 agents • Experience troubleshooting application processes and database analysis tools • Support Center/Call Center experience preferred • Own performance management of team members including coaching and conducting performance evaluations • Identify training needs and ensure team members acquire appropriate support and training

Requirements

• 3-5 years of experience in customer support, with 1-2 years in a supervisory role • Ability to inspire and support team members • Excellent communication skills (written and oral) to build effective relationships with all levels of the organization • Strong Time Management Skills • Exceptional decision-making skills • Capability to maintain professionalism under stressful situations • A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions • Experience working in fast-paced, rapidly changing work environments. • A work environment that is conducive to high quality virtual interactions including quiet space and strong internet connection

Benefits

• Competitive compensation, including equity • Health, dental, vision and other benefits