Customer Service Representative - Part Time WFH
13 hours ago
Description
• JOB PURPOSE: To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. • To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. • Provide excellent customer service by attending to incoming calls within the quality guidelines • Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores • Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products • Maintains customer records by updating customer history through service requests/complaints and Notes • Maintain confidentiality of the bank’s customers and data • Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations • Attend to special tasks assigned by team leader and Managers • Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates • Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
Requirements
• Minimum Qualifications: • High School • Minimum Experience: • 0 – 2 years relevant experience in banking sector • Knowledge, Skills, and Attributes: • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills • Excellent communication skill in English & Arabic • Additional Information: • Should hold a Valid UAE Family book (Mandatory).
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