IT Support - Admin

January 13

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Basecode

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Basecode is an IT Services and IT Consulting agency in Lagos, Nigeria that finds and implements the best suite of workplace digital tools for managing your business from anywhere with any device. We help companies automate and streamline their manual day-to-day operations through digital technologies like Zoho, Salesforce, Google Workspace, Ring Central etc. Our solutions help you make your work easier, saves you valuable time, helps you make more money in less time, keeps your business organised and makes your team more productive.

2 - 10 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

📋 Description

• This is a remote position. • At Basecode, we're not just about coding; we're about innovation, creativity, and having fun while solving business challenges for our clients and helping them reach their business goals by leveraging the power of technology. • We expert IT support services as a distinguished partner to leading SaaS providers such as Zoho, Salesforce, Google, and Microsoft. • Our mission is to empower our clients by enhancing their use of these platforms, ensuring they leverage the full potential of their software investments. • As our client base grows, we're looking to expand our team with an IT Support who shares our passion for technology and customer service. • The IT Support/Admin will play a vital role in our team by assisting in the delivery of high-quality support services to our clients, focusing on SaaS platforms like Zoho, Salesforce, Google, and Microsoft.

🎯 Requirements

• Two years of experience in IT • Bachelor’s, or Master’s degree program in Information Technology, Computer Science, or a related field. • Excellent understanding of SaaS platforms and cloud-based solutions. • Excellent problem-solving skills and attention to detail. • Strong communication and interpersonal skills, with an emphasis on customer service. • Ability to work effectively in both independent and team settings. • A computer with internet access • High-level knowledge of commonly used software, hardware and applications • Analytical and problem-solving skills to troubleshoot and diagnose issues • Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.

🏖️ Benefits

• Competitive Salary • Data package • Pension • HMO • Exposure to a wide range of SaaS products and IT support activities. • A learning environment mentored by experienced professionals in the SaaS and IT support field. • The opportunity to work on meaningful projects that directly impact client success.