Supply Chain Planner II

3 days ago

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Baxter Planning

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Baxter Planning is a company that specializes in optimizing spare parts management within complex Service Supply Chains. For over 30 years, they have provided a comprehensive predictive platform that replaces uncertainty with clarity and control, helping service leaders ensure the right parts are available at the right time and cost. Their solutions focus on significant cost reduction, real-time optimization, and enhancing customer satisfaction through predictive analytics and inventory management.

demand forecasting • SaaS • inventory optimization • service supply chain • planning

201 - 500 employees

Founded 1993

🤝 B2B

☁️ SaaS

💰 Corporate Round on 2017-10

📋 Description

• Serve as the account lead for assigned Software as a Service (SaaS) or Planning as a Service (PaaS) customer accounts and ensure they receive exceptional value from planning solutions delivered by Baxter Planning. • Ensure customer success by identifying continuous improvement opportunities using Baxter Planning’s Best Practice Scorecard and aligning with customer supply chain objectives. • Lead and manage strategic projects to optimize inventory levels and improve service levels. • Prepare and lead meetings with assigned customer accounts. • Analyze and interpret complex data to identify trends, issues, and opportunities for improvement. • Resolve escalated issues and provide solutions to assigned customers. • Collaborate with customers to implement improvement recommendations by adjusting business processes or configuration changes to the planning tool. • Develop Business Review presentations for customer senior and executive management, highlighting progress on supply chain objectives and identifying opportunities for continuous improvement. • Educate and guide new customers on the effective use of planning solution Best Practices and conduct training sessions either on-site or remotely. • Collaborate with cross-functional teams to develop, improve, and implement Best Practices ensuring their adoption across the customer user base. • Assist in implementations and testing new features and functionality. • Serve as an escalation point for Service Desk tickets, handle advanced tickets for assigned customers, and support and mentor Planner Is.

🎯 Requirements

• Bachelor’s degree in Supply Chain Management, MIS, Industrial Distribution, or a related field. • Minimum of 3-5 years of experience in supply chain planning or a related role. • Proficiency in supply chain planning software and tools. • Experience with BaxterProphet is preferred. • Effective written and verbal communication skills to influence and support customer contacts. • Ability to work independently and in cross-functional teams that are passionate about delivering value to customers. • Excellent project management and prioritization skills. • The ability to handle challenging tasks in a high-pressure environment where outcomes can significantly impact customers financially. • Strong technical aptitude with the ability to analyze data and configure software solutions, including advanced proficiency in Excel (Pivot Tables, VLookup, etc.). • Demonstrated initiative and a proactive approach to reviewing processes and identifying improved methods for supporting customers and optimizing supply chains.