Benefits Implementation Analyst

October 8

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Brown & Brown Insurance

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Property & Casualty Insurance • Employee Benefits • Personal Lines

10,000+

Description

• Create and configure new and existing low to moderate complexity customer websites (using third party software). • Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs. • Test and audits own and others configured software to ensure proper functioning. • Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites. • Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention. • Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed • Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools. • Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist. • Participate in customers meetings, as needed. • All other duties as assigned.

Requirements

• Associate’s, or Bachelor’s degree, or equivalent work experience • Proficient with MS Office Suite • Experience working with database applications • Exceptional telephone demeanor • Strong interpersonal skills, ability to communicate with customers at all levels • Attention to detail required and the ability to adhere to high standards for customer-facing work product • Ability to maintain a high level of confidentiality • 1-5 years of related experience

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.