Patient Collections Representative

6 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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BD

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BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its more than 70,000 employees have a passion and commitment to help enhance the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to accurately detect disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. For more information on BD, please visit bd.com.

Medical Devices • Biosciences • Medical Supplies • Laboratory Instruments • Reagents

10,000+ employees

📋 Description

• The Patient Collections Representative position at BD Interventional (BDI) focuses on supporting Urology & Critical Care through Liberator Medical's wide range of products that optimize the urine drainage process in areas of Ostomy and Urology. • The main responsibility of this role is to review open patient balances for accuracy and attempt to collect payment via outbound reach to the patient. • The Patient Collections Representative is also responsible for communicating any discrepancies in regard to the patient's insurance to the Accounts Receivable (AR) team for investigation and supporting inbound patient calls as needed. • The ideal candidate for this position should have excellent communication and customer service skills, as they will be interacting with patients regularly. • They should also have a strong attention to detail and the ability to work independently in a fast-paced environment. • Overall, the Patient Collections Representative plays a critical role in ensuring accurate patient balances and timely collections, which helps to support Liberator Medical's mission of advancing the treatment of high burden diseases and enabling surgical and interventional procedures in Urology & Critical Care.

🎯 Requirements

• High School Diploma or general education degree (GED) • Minimum of 1 years of outbound patient collections experience • Strong and Professional Verbal and Written Communication Skills • Exceptional listening skills with a calm demeaner and the ability to deescalate heightened conversations • Understanding of Insurance EOBs and Denial Reasoning • Ability to navigate and enter data into various electronic systems while maintaining the integrity and accuracy of the data • Ability to communicate effectively with leadership and peers • Excellent organization, time management, and prioritization skills • Ability to perform essential job function with high degree of independence, flexibility, and creative problem-solving techniques • Ability to follow written directive through job aids and other training material • Ability to apply intermediate math skills • Strong PC Skills, with minimum of moderate Excel knowledge • Ability to utilize or knowledge of call center telecommunications software; including outbound dialer • Review and Comprehend Medical Records • Ability to work remotely with functioning internet capabilities • Must be able to work Monday through Friday, 8:30 – 5:00 PM EST