BeMyGuest is a digital solutions provider for operators in the tours and activities sector. They offer a comprehensive distribution network and booking system that enables businesses to manage their sales channels effectively, reaching millions of online customers through their partnerships with top travel brands. Their solutions cater to attractions, theme parks, museums, and various travel-related activities, enhancing both B2C and B2B sales through an efficient eCommerce platform and booking systems.
travel β’ online travel β’ start-up β’ bookings β’ local business
March 13
π΅π Philippines β Remote
β³ Contract/Temporary
π‘ Mid-level
π Senior
π’ Chief Operating Officer (COO)
BeMyGuest is a digital solutions provider for operators in the tours and activities sector. They offer a comprehensive distribution network and booking system that enables businesses to manage their sales channels effectively, reaching millions of online customers through their partnerships with top travel brands. Their solutions cater to attractions, theme parks, museums, and various travel-related activities, enhancing both B2C and B2B sales through an efficient eCommerce platform and booking systems.
travel β’ online travel β’ start-up β’ bookings β’ local business
β’ We are looking for Operation Executives to help operators of travel activities maximise the benefits of using our network and booking system by providing them the highest quality level of support they deserve. β’ Upload, update, and maintain accurate product information, including descriptions, pricing, calendars, photos, and other relevant details. β’ Write, copyedit, and optimise product page content, as well as any related copy for sales platforms, while upholding quality assurance standards to ensure consistency, accuracy, and compliance with company guidelines. β’ Collaborate with cross-functional teams to coordinate API integrations, including managing product mapping, validating API functionality, and conducting comprehensive product testing. β’ Provide extensive and proactive support to partner operators using our platform or integrated booking systems. β’ Process bookings that require manual issuance of tickets or vouchers, ensuring all details are accurately entered, verified, and issued promptly. β’ Handle customer inquiries with professionalism and efficiency, assisting with booking modifications, cancellations, refunds, and emergency requests across multiple communication channels (chat, Slack, WhatsApp, WeChat, email, and phone).
β’ Accurate and efficient execution skills, with high attention to detail. β’ Strong editorial background with advanced writing, editing, and proofreading skills in English. β’ Proven ability to work under pressure, effectively multitask, and meet deadlines in fast-paced environments. β’ Excellent analytical and problem-solving skills, with a resourceful and adaptable approach to challenges. β’ Collaborative team player with good communication skills and a proactive, solutions-oriented mindset. β’ Exceptional customer service communication skills. β’ Flexibility to work weekends, public holidays, and shift hours when needed. β’ Prior experience in eCommerce or travel is an advantage but not required. β’ Relevant experience in similar roles (such as Operations Support, Content Editor, Account Executive, and Customer Service) is a plus.
β’ Full-time position with an award-winning and rapidly growing startup company β’ Competitive compensation package (salary, holidays) β’ Travel industry benefits and perks β’ Collaborative, multicultural team environment with opportunities for career growth and industry exposure
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