IT Business Analyst - Remote

October 9

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Best Western Hotels & Resorts

WebsiteLinkedInAll Job Openings

1001 - 5000

Description

• An HSS IT Business Analyst develops business solutions for Best Western Branded hotels by analyzing property level technical business requirements to determine solution paths. • Work with systems remotely for troubleshooting and testing purposes. • Take charge in the implementation of hardware and software solutions and services. • Assist external clients/hotels in the implementation of technical systems. • Evaluate client needs and develop configurations that support technology specific business processes. • Define and execute on delivery of implementation plans for hotel managed networks and other services. • Manage vendor relationships to improve processes for hoteliers. • Test, troubleshoot, and implement new and existing system setups.

Requirements

• Strong understanding of networking and networking concepts including the areas of LAN/WAN, VLAN architecture, and network communication. • Advanced understanding of computer/network systems, products, and services in more than one of the following areas: network security, software/hardware configuration, PC/desktop systems, computer operations and operating systems, TCP/IP, 802.11x, mobile technologies, Hotel Property Management systems. • Problem solving aptitude. • Intermediate proficiency in Microsoft Office Suite. • Strong customer service skills. • Strong communication skills both written and verbal. • Ability to work independently and with exemplary time management. • Basic mentoring skills necessary to provide support and constructive performance feedback. • Familiarity with patch management software and services a plus.

Benefits

• Medical/Dental/Vision • Vacation/Sick/Floating Holidays - accruals start • 401K – company match and direct contribution • Employee discounts/Hotel discounts • Financial and health wellness programs