BetMGM
BetMGM is the exclusive sports betting partner to MGM Resorts nationwide, offering both online and physical casino gaming experiences. As a leader in online casino and poker gaming, BetMGM also collaborates with sister brands such as Borgata Online and PartyCasino. The company is committed to fostering an inclusive workplace and emphasizes responsible gambling practices, ensuring a sustainable and enjoyable gaming environment for its customers.
Responsible Gambling • Sports Betting • Digital Casino
Director - Customer Operations Platforms
April 10
BetMGM
BetMGM is the exclusive sports betting partner to MGM Resorts nationwide, offering both online and physical casino gaming experiences. As a leader in online casino and poker gaming, BetMGM also collaborates with sister brands such as Borgata Online and PartyCasino. The company is committed to fostering an inclusive workplace and emphasizes responsible gambling practices, ensuring a sustainable and enjoyable gaming environment for its customers.
Responsible Gambling • Sports Betting • Digital Casino
📋 Description
• Drive contact center platforms strategy • Partner with internal stakeholders for solutions • Optimize service journeys for players and tools for agents • Manage internal and external vendor performance • Develop and maintain best practices around CCTS procedures • Maintain playbooks for incidents • Act as day-to-day point of contact for outsource partners
🎯 Requirements
• 10+ years of experience working in the contact center platforms or technology space • 5+ years leading teams responsible for contact center platforms • 5+ years hands-on experience managing contact center related platforms • Proven experience developing and executing against a contact center technology strategy • Excellent communication skills and confidence managing varying levels of stakeholders • Adaptability and ability to pivot easily to keep pace with changing business demands • Experience working at innovative and fast-paced environments • Must be or become licensed through the appropriate Gaming Commission as a condition of hire and employment • Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.
🏖️ Benefits
• Medical • Dental • Vision • Life Insurance • Commuter Benefits • Paid Time Off • Holidays • Employee Resource Groups • more!
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