BetMGM
BetMGM is the exclusive sports betting partner to MGM Resorts nationwide, offering both online and physical casino gaming experiences. As a leader in online casino and poker gaming, BetMGM also collaborates with sister brands such as Borgata Online and PartyCasino. The company is committed to fostering an inclusive workplace and emphasizes responsible gambling practices, ensuring a sustainable and enjoyable gaming environment for its customers.
Responsible Gambling • Sports Betting • Digital Casino
Relationship Marketing Manager
February 28
🏖️ New Jersey – Remote
💵 $95k - $110k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🎡 Marketing
🦅 H1B Visa Sponsor
BetMGM
BetMGM is the exclusive sports betting partner to MGM Resorts nationwide, offering both online and physical casino gaming experiences. As a leader in online casino and poker gaming, BetMGM also collaborates with sister brands such as Borgata Online and PartyCasino. The company is committed to fostering an inclusive workplace and emphasizes responsible gambling practices, ensuring a sustainable and enjoyable gaming environment for its customers.
Responsible Gambling • Sports Betting • Digital Casino
📋 Description
• Direct line manager for the Executive Casino Host team • Achieve measurable goals and objectives with the Executive Casino Hosts, including maintenance, retention, development, and acquisition • Execute the regional comp strategy and internal guidelines • Ensure Executive Casino Hosts maintain close ties with high value guests through personal contact • Handles difficult guest situations in a calm, professional and prudent manner • Responsible for leading the Executive Casino Host Team to meet and exceed VIP goals and KPIs • Utilize data reporting when running daily operations • Working with their direct line manger to continually examine and evaluate monthly and quarterly KPIs while providing recommendations based on the results • Establish an effective working relationship with all operating departments and understand departmental and company policies and procedures • Provide leadership and oversight to Executive Hosts through regular recognition, coaching and feedback to enhance their performance • Carries out managerial responsibilities in accordance with departmental and company policies • Performs all other duties as assigned by Department Leadership • Pro-active management style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of the department
🎯 Requirements
• Bachelor’s degree or work experience equivalency • Previous experience managing casino hosts team or equivalent • Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management • Sales driven, computer literate with an emphasis on Excel • Excellent communication skills and telephone etiquette • Detail oriented with effective time management skills and the ability to produce results while working under pressure • The ability to work independently, offer top tier customer service and identify customer trigger points • Analytically curious with the ability to think outside the box to resolve issues quickly and effectively • Excellent knowledge of gaming and the gaming industry • Experience hosting customers within a Hospitality environment, preferably within a casino environment • The ability to travel and attend company sanctioned events
🏖️ Benefits
• Medical • Dental • Vision • Life Insurance • Commuter Benefits • Paid Time Off • Holidays • Employee Resource Groups • more!
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