BETSOL
BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries.
Disaster Recovery • DevOps • BI and Analytics • Backup • Product Engineering
CCaaS Support Technical Lead
February 6
BETSOL
BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries.
Disaster Recovery • DevOps • BI and Analytics • Backup • Product Engineering
📋 Description
• Lead the managed services delivery team supporting contact center technologies • Ensure high availability and performance of critical customer service systems • Oversee overall service delivery and team performance • Manage stakeholder relationships with Product Owners, Architects, and Engineers • Drive incident resolution for critical systems • Coordinate change management activities • Ensure compliance with security and operational controls • Lead service improvement initiatives • Provide escalation support for critical issues • Manage team performance and development
🎯 Requirements
• 10+ years in IT service management • 5+ years leading tier 2 support team for contact centers • Strong experience with Verint ecosystem and cloud platforms (AWS, GCP) • ITSM processes and tools, ServiceNow • Understanding of healthcare compliance (HIPAA) • Excellent stakeholder management skills • Strong incident management experience • Change management expertise
🏖️ Benefits
• Comprehensive health insurance • Competitive salaries • 401K • Volunteer programs • Scholarship opportunities
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🇺🇸 United States – Remote
💵 $103.2k - $172k / year
⏰ Full Time
🟠 Senior
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