Customer Success Associate
April 16
Description
• Build and maintain strong relationships with customers, serving as their primary point of contact • Understand customers' needs and goals, and provide personalized solutions and recommendations • Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions • Provide accurate, valid and complete information to clients using our CRM system • Provide exemplary customer service to your clients by showing empathy and understanding of their requirements. • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued
Requirements
• Passion for delivering exceptional customer service • Bachelor's degree in business, marketing, real estate, or a related field • 2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers). • Excellent communication and interpersonal skills. • Strong problem-solving abilities and attention to detail • Ability to multitask and prioritize tasks effectively • Proficiency in CRM software and Microsoft Office Suite • Strong bias-to-action, practicality and effectiveness
Benefits
• Night shift allowance • Monthly WFH allowance • Support for setup
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