Collections Specialist

April 9

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BeyondTrust

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BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

📋 Description

• BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. • Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. • The Collections Specialist is responsible for the effective and timely collection of outstanding customer balances through professional written and oral communication. • This position will require an individual to manage a large portfolio of assigned accounts and will be expected to meet specific monthly targets in response to company goals. • This position will report to the Credit and Collections Supervisor. • Outline the job’s day-to-day responsibilities, the level of complexity, and the actions the job holder must complete to succeed at the job. • Monitor accounts to identify overdue payments and prioritization of daily collection activities as directed by the Supervisor • Ability to research various sources to identify proper customer contact in securing payment information and reviewing historical data • Contact customers to collect outstanding payments while adhering to company values • Document collection efforts with clear and concise notes in the company ERP system • Report on collection activity • Escalate collectability issues/roadblocks related to delinquent accounts to the Supervisor • Ability to communicate and work cross-functionally with team members inside and outside the Order to Cash function.

🎯 Requirements

• High school diploma or equivalent • Minimum 2 years of business-to-business collections experience • Proficient with email • Customer service mindset • Strong written and oral communication skills • Strong organization skills and ability to multi-task in a fast-paced environment • Familiarity with laws related to debt collection • Knowledge of billing procedures and collection techniques • Salesforce.com, NetSuite, and/or large CRM/ERP experience a must • Associate degree or related college courses helpful • Yaypay a plus