Customer Success Manager

2 days ago

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BeyondTrust

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Protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.

Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000

💰 Private Equity Round on 2021-05

Description

• Execute a world-class customer experience using internal tools, templates, and processes. • Create Success Plans for your customers, including touch points/milestones, cadences, contacts, business reviews, etc. • Determine how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases, • Accelerate adoption of our products • Manage escalated customer satisfaction issues as needed • Cross-collaborate with Sales on escalated accounts, the Technical Account Management team, Renewals, and others. • Educate our customers about upcoming opportunities, training, webinars. Ensure they are aware of upcoming campaigns, events, and forums. • Advocate for the customer – ensure they see relevant case studies, know about upcoming release details and new products. • Examine health check findings and ensure actions are created, tracked, and closed in a timely manner.

Requirements

• 2+ years previous Customer Success / Customer Management experience. • Experience in success plans and customer health scoring. • Strong organizational skills and the ability to handle multiple customers in a fast-paced environment. • Experience in tracking actions, resolving issues, and de- escalating customer concerns. • Excellent verbal and written communication skills • Proactivity is a must.

Benefits

• Diversity • Inclusion