Senior Zuora Administrator

December 14

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BigCommerce

WebsiteLinkedInAll Job Openings

E-Commerce Software • Shopping Cart Software • Hosted Ecommerce Solution • Internet Marketing • SaaS

1001 - 5000 employees

Founded 2009

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 $64M Series F on 2018-04

Description

• Operate as the primary architectural lead on the Zuora billing and revenue systems • Manage all aspects of the Zuora system as well as integrations with other systems required by the billing process (e.g., Salesforce) • Create and manage the product catalog, revenue recognition rules, journal runs, and EOM reports • Manage Zuora development deployments from development environments to production • Complete bulk imports and exports of data • Maintain strong business relationships with stakeholders from accounting, financial operations, and billing • Work collaboratively with Business Applications teammates to implement best practices • Develop and maintain strong security practices, access controls, and SOX compliance • Create and refine reports, dashboards, and processes to continuously monitor data quality • Participate in the integration testing and data validation process of Zuora with other enterprise systems • Keep abreast of new Zuora features and functionality, providing recommendations for process improvements • Proactively identify system enhancements and innovative solutions to optimize processes

Requirements

• Minimum Bachelor’s degree required • A trusted business partner who is sought out for your technical prowess • 3 - 5 years of experience with Zuora recurring billing software, including implementation • Experience with prevention and management of fraud, including chargebacks • Knowledge of best practices around billing support processes or other equivalent sophisticated billing systems • Ability to troubleshoot and respond quickly and efficiently to billing system issues • Strong technical aptitude and ability to research and solve complex issues independently • Data-driven mindset with the ability to use Excel to analyze data • Proven ability to multi-task various duties and assignments while maintaining quality work • Proficiency in Microsoft Office, Google for Work applications and SQL • Superior communication skills, including the ability to communicate and discuss complex billing or system issues with non-technical staff • Strong interpersonal communication and customer service skills • Zuora Administrator certification is preferred but candidates without certification will still be considered

Benefits

• Health • Vision • Dental • Equity • Matching 401k