Customer Success Engineer

February 21

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Bigeye

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Data Analytics • Data Management • Data Engineering • Data Science • AI

11 - 50

Description

• Understanding our customer use cases related to data quality and engineering including, data pipeline health, data replication accuracy, dimensional data quality, and data drift collection. • Providing support and guidance to technical customers (to overcome challenges with deployment, and expansion of use cases. • Retain and grow accounts - maintaining positive client relationships and proactively identifying opportunities (either organic growth or new lines of business) • Responsible for managing renewals, expansions and net revenue quota • Provide structured, condensed feedback to product and engineering that drives business value for Bigeye and our customers • Turning one-off customer solutions into repeatable processes, we can apply across accounts

Requirements

• 3+ years in customer-facing roles - Support/Services/Success with at least some technical account management experience in B2B SaaS • Experience working with cloud-based analytical databases, such as Snowflake, Redshift, and BigQuery. • Ability to work with data hands-on, including reading and writing SQL, debugging SQL queries, and understanding how users interact with databases. • Understanding of data pipeline/ETL/ELT solutions • Ability to partner with data engineers, data scientists, and analysts at mid market and Enterprise customers. • Enjoy working in a constantly changing environment and maintaining a high level of responsiveness for customers • Enjoy getting in the weeds (investigating inaccuracies, fixing issues) while also thinking strategically with your customers (roadmap, business objectives)

Benefits

• Generous salary and equity opportunity • Remote first - Live where you want in the US • Flexible PTO to have fun and recharge • Medical, Dental, Vision and Life Insurance to keep you healthy • Dedicated Parental Leave to take care of new additions in your household • 401k plan to help you save for the future • Learning and Development stipend to help you grow in your career