BigHand
BigHand is a company that builds and invests in technologies to improve efficiency, decision-making, and competitive edge for law firms. They focus on enabling better performance in areas such as lawyer support, documentation, financial management, and matter pricing. With a global presence in 12 countries and a team of 450 employees, BigHand aims to transform ideas into actions and adapt to a constantly changing world. They emphasize values like charity, wellbeing, diversity, inclusion, and offer global perks and benefits. BigHand provides remote career opportunities across various domains including sales, marketing, and technology.
voice technology • Speech recognition • Workflow management • matter pricing • business intelligence
Legal Documents Product Specialist
March 18
BigHand
BigHand is a company that builds and invests in technologies to improve efficiency, decision-making, and competitive edge for law firms. They focus on enabling better performance in areas such as lawyer support, documentation, financial management, and matter pricing. With a global presence in 12 countries and a team of 450 employees, BigHand aims to transform ideas into actions and adapt to a constantly changing world. They emphasize values like charity, wellbeing, diversity, inclusion, and offer global perks and benefits. BigHand provides remote career opportunities across various domains including sales, marketing, and technology.
voice technology • Speech recognition • Workflow management • matter pricing • business intelligence
📋 Description
• The Legal Documents Product Specialist will have a full understanding of the BigHand Document Creation (including Styles and Doc ID) products to efficiently implement the software, consult and provide best practice guidance with clients, and support the product post go live. • The Product Specialist will be responsible for raising customer inquiries, prioritize, document, analyse, troubleshoot, and resolve client issues via the CRM tool within the incident management process. • You'll also focus on the creation of templates and all associated configurations including ribbons, forms, styles and dynamic content, and content wizards. • Install BigHand “software” on client site or remotely and configure as needed. • Design and build customized Microsoft Office templates and associated configurations (including customization of the UI, ribbons and wizards, dynamic document content and printing configurations) within the agreed timelines. • Perform quality control tests against customized templates and configuration files. • Delivery of customized templates and configuration files to the client for testing and provide support during testing. • To review and interpret project scopes and obtain clarification and supporting materials where needed. • Triage issues raised by clients and escalate where required. • Produce final hand-over documentation as agreed. • Keep the PM informed on the progress of the project against plan and raise issues and concerns in a timely manner. • Escalate cases for development.
🎯 Requirements
• Advanced knowledge of Microsoft Office applications (Word, PowerPoint and Excel). • Able to diagnose and troubleshoot issues with a pro-active approach to finding the best solution. • Self-motivated with the ability to work both independently and in a team. • Able to call on experience to offer advice and best practice guidance when needed. • Excellent communication skills both virtually and face to face. • Have the organizational skills to manage workloads efficiently, independently and with full accountability. • Strong documentation and record keeping skills. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • (Desirable) Experience with SQL Server infrastructure, SQL Server Management Studio. • (Desirable) Advanced knowledge of BigHand Document Creation and Pitching and Proposals products. • (Desirable) Experience in the Legal sector.
🏖️ Benefits
• 15 days holiday per year (exc. public holidays) + 2 personal days to take for anything you like! • 3 additional BigHand days off between Christmas & New Year • Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG) • Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health • Opportunities to give back with company volunteer events and individual volunteer days • Career growth opportunities and study leave options • Family benefits including enhanced parental leave, secondary caregiver leave and fertility support • Financial benefits including retirement plan, life assurance, and flexible spending • Fully remote working • Growing business with a global presence and a true focus on work-life balance
Apply NowSimilar Jobs
March 12
Join Lumeto as a Clinical Product Specialist, enhancing AI-driven immersive healthcare training experiences.
February 11
Join Apply Digital as a Product Consultant to drive product delivery and business value. Collaborate with a multidisciplinary team to transform ideas into impactful digital solutions.
December 18, 2024
Join a mining machinery partner as a Product Specialist, supporting sales across North America. Handle technical knowledge and travel as required.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.