Product Specialist - Legal Documents

September 5

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BigHand

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits$1. .$1

voice technology • Speech recognition • Workflow management • matter pricing • business intelligence

201 - 500

Description

• Install BigHand software on client site or remotely and configure as needed. • Design and build customized Microsoft Office templates and associated configurations. • Perform quality control tests against customized templates and configuration files. • Delivery of customized templates and configuration files to the client for testing. • Review and interpret project scopes and obtain clarification and supporting materials. • Triage issues raised by clients and escalate where required. • Produce final hand-over documentation as agreed. • Keep the PM informed on the progress of the project against plan.

Requirements

• Advanced knowledge of Microsoft Office applications (Word, PowerPoint and Excel) • Able to diagnose and troubleshoot issues with a pro-active approach • Self-motivated with the ability to work both independently and in a team • Excellent communication skills both virtually and face to face • Strong documentation and record keeping skills • Ability to effectively prioritize and execute tasks in a high-pressure environment • (Desirable) Experience with SQL Server infrastructure, SQL Server Management Studio • (Desirable) Advanced knowledge of BigHand Document Creation and Pitching and Proposals products • (Desirable) Experience in the Legal sector

Benefits

• 15 days holiday per year (exc. public holidays) + 2 personal days to take for anything you like! • 3 additional BigHand days off between Christmas & New Year • Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG) • Company-wide Wellness day • Opportunities to give back with company volunteer events and individual volunteer days • Career growth opportunities and study leave options • Family benefits including enhanced parental leave, secondary caregiver leave and fertility support • Financial benefits including retirement plan, life assurance, and flexible spending • Fully remote working • Growing business with a global presence and a true focus on work-life balance

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