Customer Service Project Manager
6 days ago
Description
• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. • We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. • Offering range from trading and finance to education, research, payments, institutional services, Web3 features, and more. • Build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. • As a key member of the PMO team, you will be responsible for project-management of the key Global Customer Support (CS) initiatives and work with relevant stakeholders to deliver value and enhance CS performance. • Active engagement and assistance in ad-hoc projects and other related PMO support activities are also expected.
Requirements
• A recognised tertiary education with at least 4-6 years of experience in COO/ Project Management or Customer Service/ Operation environment • Minimum 3 years of excellent project/ process re-engineering experience, with excellent communication skills, strong interpersonal skills and proven people management techniques • Bilingual in English and Chinese to be effectively liaising with Chinese speaking stakeholders • Strategic thinking, analytical and result oriented • Strong MS Excel, PPT, visio and presentation skills and excellent documentation ability • Able and willing to adapt in a dynamic environment and have a strong sense of service • Team player who is able to perform under pressure, multi-task, self-motivated and work independently • PMP / PRINCE2 certified. PMI-ACP would be a plus
Benefits
• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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