Customer Service Representative, French & English

November 23

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Binance

WebsiteLinkedInAll Job Openings

Digital Assets Exchange • Blockchain • Cryptocurrency Exchange • Bitcoin • Fintech

1001 - 5000

💰 Initial Coin Offering on 2020-12

Description

• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. • Customer Support is extremely important for us and we strive to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. • Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. • Support will be in French & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines.

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry • College degree or above • Native-level fluency in French, and advanced English is mandatory to support our users in this role • Previous experience with cross-functional support will be advantageous • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations • Passionate for the customer service industry and can accept to work under different work shifts • Positive about the crypto industry

Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)