Binance
Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.
Digital Assets Exchange • Blockchain • Cryptocurrency Exchange • Bitcoin • Fintech
Customer Service Representative - German
January 22
Binance
Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.
Digital Assets Exchange • Blockchain • Cryptocurrency Exchange • Bitcoin • Fintech
📋 Description
• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. • Trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. • Customer Support is extremely important for us, aiming to create a platform where our users are well supported with excellent quality, fast response time and accurate information. • Support includes customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform. • Best Customer Service Representatives are genuinely delighted to help customers, tolerant, empathetic, and intensely communicative. • Ability to gather customer feedback and confidence in troubleshooting. • Your goal will be to ensure exceptional service standards and high customer satisfaction.
🎯 Requirements
• 1+ years experience of proven customer facing experience or experience as a customer service representative • Fluent in English and German • Willing to work weekends and irregular hours which will include night shifts • Strong ability in using IT for professional use and can handle somewhat technical queries from customers • Exceptional written communication skill and a good listener • Ability to multi-task, prioritise, and control time effectively • Knowledge of the cryptocurrency/blockchain field is a big plus • Multi-lingual capability is a big plus
🏖️ Benefits
• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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