Customer Service Representative - German

9 hours ago

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Binance

WebsiteLinkedInAll Job Openings

Digital Assets Exchange • Blockchain • Cryptocurrency Exchange • Bitcoin • Fintech

1001 - 5000

💰 Initial Coin Offering on 2020-12

Description

• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. • We aim to create a platform where our users are well supported with excellent quality, fast response time and accurate information. • Support is via a live chat and phone, and will include customer queries, complaints, and identification approval process. • The best Customer Service Representatives are genuinely delighted to help customers. • Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative • Fluent in English and German • Willing to work weekends and irregular hours which will include night shifts • Strong ability in using IT for professional use and can handle somewhat technical queries from customers • Exceptional written communication skill and a good listener • Ability to multi-task, prioritise, and control time effectively • Knowledge of the cryptocurrency/blockchain field is a big plus • Multi-lingual capability is a big plus

Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)