Customer Service Representative, Romanian & English

December 4

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Binance

WebsiteLinkedInAll Job Openings

Digital Assets Exchange • Blockchain • Cryptocurrency Exchange • Bitcoin • Fintech

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Description

• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. • We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. • Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. • We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. • Customer Service is extremely important for us, supporting users with excellent quality, fast response time, and accurate information. • Support will be conducted via a ticketing system and live chat, including customer queries, complaints, and identification approval processes. • Support will be in Romanian and English, requiring proficiency in both languages.

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative • Strong ability in using IT for professional use and can handle somewhat technical queries from customers • Exceptional written communication skill and a good listener • Ability to multi-task, prioritize, and control time effectively • Knowledge of the cryptocurrency/blockchain field is a big plus • Multi-lingual capability is a big plus • Willing to work weekends and irregular hours which will include night shifts • Fluency in English and Romanian are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Benefits

• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)