QA Team Leader
November 19
Description
Requirements
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. • 8 - 10 years experience in customer service and have knowledge of customer servicing tools. • In-depth understanding of quality standards and best practices in customer support. • Strong analytical skills and the ability to interpret data and metrics. • Excellent communication and interpersonal skills. • Strong understanding of customer service principles and the ability to ensure a customer-centric approach. • Solid background in compliance, with experience in KYB and KYC processes. • Familiarity with regulatory requirements and industry standards related to KYB and KYC.
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