Technical Support Engineer - TechOps
December 5
Description
• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. • Join the Binance Accelerator Program with a 6-month immersive experience in Web3 space. • Investigate and resolve technical questions in collaboration with TechOps, Customer Support, and internal teams.
Requirements
• Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered • Must have strong capabilities to identify, analyze and resolve problems logically and systematically • Unix/Linux with shell scripting, etc • Databases experience (Oracle, MySQL) • Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix • Understanding of software development methodologies and coding standards • Experience with software application debugging and troubleshooting • Familiar with technical support process and escalation management • Passionate with technical support to solve complicated customer issues • Ability to present or speak fluently to engineers, product manager and customers • BS/MS in Computer Science, Math or related scientific disciplines • Background in Software Development is a plus • Comfortable performing shift-work (eg. 7am-4pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months • Ability to start this program in Jane/February 2025 for 6 months
Benefits
• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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