Technical Support Engineer

February 21

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $53k - $87.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Bio-Techne

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Bio-Techne is a global developer, manufacturer, and supplier of high-quality reagents, analytical instruments, and precision diagnostics. With a diverse portfolio that includes brands such as R&D Systems, Novus Biologicals, and Tocris Bioscience, Bio-Techne specializes in providing innovative solutions for critical research and clinical applications. Their product offerings encompass a wide range of research tools, including antibodies, cell culture reagents, and diagnostic assays, supporting advancements in fields such as cancer research, genetics, and immune-oncology.

1001 - 5000 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• As the first point of contact, the Technical Support Engineer is the fundamental and foundational role in answering questions about our systems, applications, products and services, troubleshooting, and technical support. • Provide first-line technical support for customers using Lunaphore products and services, assays and applications. • Troubleshooting and diagnosis of customer systems and application issues. • Manage execution of solutions through FSE deployment when required. • Document thoroughly and in timely manner all customer issues and troubleshooting steps in relevant Customer Support systems. • Collaborate effectively with the Sales, Marketing, Customer support and R&D to address the customer needs and provide high quality support.

🎯 Requirements

• Relevant industry-specific qualifications in Microsystems, Mechanical engineering, Bioengineering, Microscopy optics. • Basic Biology background a plus. • At least 3 years Technical Support or commercial field engineering/applications experience in the life science environment, research/diagnostics and medical devices. • Troubleshooting, root cause analysis experience. • Experience in IT helpdesk support for software and hardware.

🏖️ Benefits

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield. • 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA. • Mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more. • Employee resource groups, volunteer paid time off, employee events, and charity drives. • Accrued leave policy with paid holidays, paid time off, and paid parental leave.