Customer Success Project Manager

September 24, 2024

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BioIntelliSense, Inc

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BioIntelliSense, Inc. is a medical technology company focused on providing continuous patient monitoring solutions via wearable devices. The company's flagship product, the BioButton, is a medical-grade wearable device designed for continuous remote monitoring of vital signs and health status. BioIntelliSense's solutions are intended for use in both hospital and home settings, supporting virtual care programs with clinical-grade accuracy. The company emphasizes data analytics and early detection of adverse health trends, aiming to enhance patient care, workflow efficiency, and cost-effectiveness in healthcare settings. Their technology has been recognized with various awards and partnerships globally to expand its patient monitoring capabilities.

51 - 200 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

☁️ SaaS

💰 $45M Series B on 2021-07

📋 Description

• Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction • Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards • Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions • Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services • Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions • Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience • Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes • Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success • Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction

🎯 Requirements

• Bachelor’s degree required • 6-10 years of experience in program management or related discipline • Project Management Professional (PMP) certification or similar certification is a plus • Experience project managing an implementation with a healthcare customer is a plus • Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator • Accepts responsibility and accountability for project success and associated key decisions • Continuous improvement mindset and a result and quality driven approach • Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues • Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives • Experience with Salesforce and with project management tools such as Jira or Smartsheet • Healthcare experience and medical device experience preferred