Customer Success Project Manager

September 24

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BioIntelliSense, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

☁️ SaaS

💰 $45M Series B on 2021-07

Description

• Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction • Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards • Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions • Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services • Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions • Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience • Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes • Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success • Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction

Requirements

• Bachelor’s degree required • 6-10 years of experience in program management or related discipline • Project Management Professional (PMP) certification or similar certification is a plus • Experience project managing an implementation with a healthcare customer is a plus • Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator • Accepts responsibility and accountability for project success and associated key decisions • Continuous improvement mindset and a result and quality driven approach • Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues • Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives • Experience with Salesforce and with project management tools such as Jira or Smartsheet • Healthcare experience and medical device experience preferred