Technical Support Engineer - Level 2

Yesterday

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Bird

WebsiteLinkedInAll Job Openings

transportation • on-demand

201 - 500 employees

Founded 2017

🚗 Transport

👥 B2C

Description

• Join us in building a world where talking to a business is as easy as talking to a friend! ✨ • Bird is an AI-powered Customer Relationship Management (CRM) Platform for Marketing, Customer Service, and Payments, powering over 5 trillion annual messages across channels like Email, SMS, and WhatsApp. • Our mission is to make business operations more efficient, saving time and improving experiences for billions of people. • As a Bird Tier 2 Support Agent, you will be responsible for providing advanced technical assistance and resolving complex issues. • You will work closely with Engineering, Product, and other support teams to implement solutions and contribute to operational excellence.

Requirements

• Strong technical troubleshooting skills and familiarity with Bird’s products and services. • Experience dealing with complex APIs • Experience with Datadog or similar cloud monitoring applications. • Experience with complex integrations between platforms? • Passion for AI, automation, and supporting customers efficiently. • Excellent communication and customer relationship management skills. • Ability to work independently and prioritize tasks in a fast-paced environment.

Benefits

• Competitive Compensation • Latest MacBook and generous Home Office Budget to set you up for success • State-of-the-art branded gear • Company-wide and team events - last editions in Marbella and Bangkok! • Temporary Working Abroad: 10 business days a year (in your timezone) • Life Happens! We offer generous Parental, PTO, and Special Leave Policies. • Joker Day! Wellness day? Party time? 1 extra day off per year, no questions asked! • Learn from hundreds of the best minds in the business • Join a diverse team consisting of 60+ nationalities, working in over +50 countries