Birdeye
Birdeye is a comprehensive digital connections platform that offers products such as a URL shortener, QR code generator, and mobile-friendly landing pages. The platform is designed to enhance brand connections by customizing, managing, and tracking digital links and QR codes. Birdeye serves a diverse range of industries including retail, hospitality, media, healthcare, and financial services, providing solutions for every team from developers to customer service. The platform offers powerful analytics and integrations with other tools to help businesses of all sizes streamline their digital communication processes.
Online Reputation Software • Social Media Software • Listing Management Software • Local SEO Software • Review Management
Manager - CS Learning and Development
March 18
Birdeye
Birdeye is a comprehensive digital connections platform that offers products such as a URL shortener, QR code generator, and mobile-friendly landing pages. The platform is designed to enhance brand connections by customizing, managing, and tracking digital links and QR codes. Birdeye serves a diverse range of industries including retail, hospitality, media, healthcare, and financial services, providing solutions for every team from developers to customer service. The platform offers powerful analytics and integrations with other tools to help businesses of all sizes streamline their digital communication processes.
Online Reputation Software • Social Media Software • Listing Management Software • Local SEO Software • Review Management
📋 Description
• We are seeking an experienced Manager, Customer Success Learning & Development. • Lead our training team and drive impactful learning programs for our Customer Success organization. • Responsible for managing three specialized trainers— Communications, Technical Support, and GTM. • Ensure that all CS employees receive top-tier training on product knowledge, core skills, and internal processes. • Oversee the Customer Success Bootcamp, which includes comprehensive product training, skills development, and final exams. • Ensure process documentation remains up to date across all CS departments and contribute to key department-wide special projects.
🎯 Requirements
• 5+ years of experience in Customer Success, Learning & Development, or Enablement, with at least 2 years in a leadership role. • Strong expertise in training program design, adult learning principles, and knowledge management. • Experience managing a team of trainers or instructional designers. • Deep understanding of Customer Success best practices, SaaS products, and technical training. • Proven ability to create engaging training content and assessments. • Excellent communication, project management, and cross-functional collaboration skills. • Experience working with LMS platforms, knowledge bases, and enablement tools is a plus.
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