Payment Risk and Fraud Agent

April 2

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White Label Casinos

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White Label Casinos is a company offering comprehensive digital connection solutions, combining URL shortening, QR code generation, and analytics into a unified platform. They enable businesses to customize links with branded URLs, design dynamic QR codes, and track marketing campaign performance. With applications across various industries such as retail, technology, and healthcare, White Label Casinos helps businesses streamline their digital interactions and enhance customer engagement. Their platform offers tools for creating mobile-optimized landing pages, integrating with various applications, and analyzing customer interactions to increase satisfaction and streamline operations.

51 - 200 employees

🔌 API

🤝 B2B

📋 Description

• Payment Risk and Fraud Agent responsible for ensuring that player payment processing is completed, timely and accurately. • Act as 1st level of support for internal and external queries related to player payments. • Monitor trends and patterns related to fraudulent activities and bonus abuse. • Accurately processing withdrawals across multiple Payment Service Providers (PSPs) in a timely manner. • Analyse player withdrawal requests in accordance with multiple white label casino terms, conditions and rules (Cages). • Monitoring of customer activity, including assisting in the identification of fraudulent activity or bonus abuse. • Escalating issues to Payments Team Leaders and Manager where necessary. • Communicate effectively with colleagues. • Stay up to speed with team updates and change both within the department and across the wider business. • Consistently achieve and exceed Key Performance Indicators (KPIs) set out by management. • Assist with coaching and training of other agents. • Make certain that department guidelines, procedures, manuals and other materials are relevant and accurate, reporting any discrepancies to Team Leaders and Management. • Act as 1st level support point for all escalations from players, other departments, account managers and clients. • Provide feedbacks of team issues, challenges, mood and needs to the Payment manager.

🎯 Requirements

• Must be available to work on a shift basis (7 days per week). • Attention to detail and analytical mindset. • Good Written and Verbal English. • Good communication skills. • Experience in Slack, Jira and Confluence.