Technical Support Analyst

5 days ago

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Bitsight

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Cyber Risk Management • Third Party Risk Management • Security Performance • Continuous Monitoring • Cyber Insurance Underwriting

501 - 1000

Description

• Provide quality customer support • Handle customer requests via email • Proactively engage with customers to schedule and host Zoom calls • Document learning and share across the team • Become an expert on BitSight platform functionality

Requirements

• 2-3 years in a customer-facing role • Experience providing support via email and video calls • Strong verbal and written communication skills - English • Enjoys working with software and technology • Nice to have: Experience in a mid to high-volume call/email support role • Nice to have: Basic SQL knowledge • Ability to work - 1 PM - 10:00 PM (WET), Monday through Friday

Benefits

• Best in class benefits • Opportunity to fulfill professional goals • Expand skills • Inclusive culture