Bitsight
Cyber Risk Management • Third Party Risk Management • Security Performance • Continuous Monitoring • Cyber Insurance Underwriting
501 - 1000 employees
Founded 2013
Technical Support Analyst
November 16
Bitsight
Cyber Risk Management • Third Party Risk Management • Security Performance • Continuous Monitoring • Cyber Insurance Underwriting
501 - 1000 employees
Founded 2013
Description
• Provide quality customer support • Handle customer requests via email • Proactively engage with customers to schedule and host Zoom calls • Document learning and share across the team • Become an expert on BitSight platform functionality
Requirements
• 2-3 years in a customer-facing role • Experience providing support via email and video calls • Strong verbal and written communication skills - English • Enjoys working with software and technology • Nice to have: Experience in a mid to high-volume call/email support role • Nice to have: Basic SQL knowledge • Ability to work - 1 PM - 10:00 PM (WET), Monday through Friday
Benefits
• Best in class benefits • Opportunity to fulfill professional goals • Expand skills • Inclusive culture
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