Blaze
Blaze is an online platform that provides a range of gambling options including casino games, sports betting, slots, and live casino offerings. The platform features unique games such as Crash, Double, Mines, and more, as well as promotions and sponsorship opportunities. Blaze operates under Prolific Trade N. V. , registered in Curaçao, and emphasizes responsible gambling. With a payment agent in Cyprus, Blaze ensures a variety of user engagements with a focus on security and fairness, catering to customers over 18 years of age.
11 - 50 employees
🎲 Gambling
Call Center - Ombudsman Supervisor
March 19
Blaze
Blaze is an online platform that provides a range of gambling options including casino games, sports betting, slots, and live casino offerings. The platform features unique games such as Crash, Double, Mines, and more, as well as promotions and sponsorship opportunities. Blaze operates under Prolific Trade N. V. , registered in Curaçao, and emphasizes responsible gambling. With a payment agent in Cyprus, Blaze ensures a variety of user engagements with a focus on security and fairness, catering to customers over 18 years of age.
11 - 50 employees
🎲 Gambling
📋 Description
•We are Blaze, the fastest-growing casino in LATAM. •Blaze is a top-tier online casino platform providing fair, engaging, and innovative gaming experiences. •Empower a team of gaming support agents as the Call Center Supervisor. •You will not only lead and motivate, but also strategically implement improvements to our support processes. •This role will also be responsible for implementing the ombudsman channel, managing the internal ombudsman team. •Responsible for the company's strategy in handling complaints received by 0800 (email and phone).
🎯 Requirements
•Proven experience in a supervisory or management role within customer service or ombudsman-related functions •Strong knowledge of iGaming industry regulations and compliance standards is a plus •Exceptional communication and interpersonal skills •Ability to handle sensitive situations with professionalism and empathy •Detail-oriented with strong analytical and problem-solving skills
🏖️ Benefits
•Remote work •Competitive salary and benefits. •A collaborative environment focused on innovation and compliance. •Opportunities for professional growth in a fast-paced industry. •The chance to work on high-impact projects with cutting-edge technologies.
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