IT Support Officer - Volunteer

October 17

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Blockchain & Climate Institute

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Blockchain • Climate Change • Carbon Markets • Impact Investment • Carbon Offsets

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Description

•THIS IS AN UNPAID VOLUNTEERING ROLE. •Role Title: IT Support Officer/ Manager. •Role Nature: Volunteer. •Location: Home-based. •The Blockchain & Climate Institute (BCI) is an international volunteer-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change. •We are looking to recruit a couple of highly motivated and enthusiastic VOLUNTEERS serving as IT Support Officers to provide support for our computer systems and networks. •More experienced candidates will be appointed as Senior IT Support Officers or IT Support Managers. •IT Support Officers will also be given exposure to our projects on blockchain, artificial intelligence, and other emerging digital technologies under development. •The ideal candidates will be responsible for providing frontline IT support for the BCI Volunteers with their IT requirements. •As part of the Technology Officer Grade, the IT Support Officers will be responsible for the smooth running of server systems and ensuring that users get maximum benefits from them. •This will include supporting and providing technical assistance to BCI Volunteers that are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. •The successful candidates will also be required to test new products, run regular maintenance checks, and keep abreast with information security issues. •Responsibilities: •Providing excellent support service to BCI Volunteers. •Participating in troubleshooting and incident resolution activities. •Ensuring performance pledges are met. •Providing a high level of service and seeking ways to continually improve the IT service to BCI Volunteers. •Performing various regular checks and tasks across the Institute’s user accounts and performing any required actions. •Producing high-quality documentation and keeping it up-to-date, including the team support knowledge base. •Creating simple solutions/services utilising out-of-the-box functionality, i.e. Office 365. •Maintaining knowledge of Microsoft in order to guide BCI Volunteers appropriately. •Proactively and constantly seeking to learn and improve both self and team. •Identifying where a support request may be a project requirement, capturing technical requirements, and producing a project specification. •Setting up new users' accounts and profiles and dealing with password issues.

Requirements

•Office 365 Administrator experience a minimum of 12 months. •SharePoint development experience. •Automation experience. •Powershell experience. •Patience to manage non-technical end-users with technical queries. •Experience with Governance, Security, and Compliance. •Able to manage their own time and take accountability. •Demonstrable skills in Office 365 and G-Suite administration. •Can work autonomously, proactive, and eager to learn. •Troubleshooting experience. •Strong interest in Microsoft products. •Proficiency in the use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint is essential to perform in this role. •Up-to-date technical knowledge. •Proven experience working in a similar role is essential. •Experience in building constructive relationships with stakeholders. •Experience in working independently and with teams to drive forward projects using one's own initiative.

Benefits

•Your mind will be mentally stimulated, hence providing you with a sense of purpose. •You will advance and boost your professional career by helping you to make professional connections and giving you real-world experience at the intersection between climate and emerging technologies. •Help you develop long-lasting professional relationships with others. People who come together to make the world a better place forge a close connection.