Head of Operations - Customer Service
5 hours ago
Description
• Oversee all aspects of people operations, from recruitment to off-boarding. • Foster company culture and internal communication: organise company retreats, run workshops. • Manage and streamline internal processes to improve workflows and eliminate bottlenecks. • Lead and develop a team of 3 customer service professionals to ensure outstanding service quality. • Oversee customer support, customer success and quality assurance of our service providers. • Monitor customer service KPIs (CSAT, response time, etc.). • Have a hands-on approach by regularly handling some front desk tickets & calls yourself.
Requirements
• At least Bachelor's degree - we’re open to both Arts and Science degrees. • Proven track record in an Operations- or Customer Service related role in a small company (10 to 25 employees). • Previous experience in people management. • Strong analytical skills. • Excellent project management skills. • Fluent in German, fluent in English. • Fluent in French is a big bonus. • Capable of multitasking, prioritising effectively, and solving problems in a dynamic environment. • Strong leadership and decision-making skills, with the ability to drive results and foster a collaborative team environment.
Benefits
• 100% remote job. • Competitive salary. • Flexible working hours – We believe in a good work-life balance. • Laptop and hardware, Home-office setup budget, Educational budget. • Annual Company retreats. • Bi-weekly colleague online coffee chats. • Fun and friendly remote work environment with a motivated, helpful, and international team where we don’t take ourselves too seriously and support each other. • You can contribute and take responsibility from day one - your opinion matters!
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