bloXroute Labs
bloXroute Labs is a company that offers blockchain infrastructure services designed to enhance transaction speeds and trading performance. Their flagship product, the Blockchain Distribution Network (BDN), provides improved trading performance for major blockchains like Ethereum (ETH), Binance Smart Chain (BSC), and Solana. In addition to high-speed blockchain networking, bloXroute offers solutions for validators, traders, and decentralized applications (dApps) to maximize rewards, efficiency, and strategic trading. They focus on safeguarding transactions against frontrunning and ensuring regulatory compliance. bloXroute supports enterprise-level traders with dedicated support, utilizing their expertise in decentralized finance (DeFi) and blockchain technologies to deliver a trusted and flexible network solution.
blockchain • DeFi • dapps • trading • blockchain infrastructure
Technical Support Manager
December 31, 2024
Web3
bloXroute Labs
bloXroute Labs is a company that offers blockchain infrastructure services designed to enhance transaction speeds and trading performance. Their flagship product, the Blockchain Distribution Network (BDN), provides improved trading performance for major blockchains like Ethereum (ETH), Binance Smart Chain (BSC), and Solana. In addition to high-speed blockchain networking, bloXroute offers solutions for validators, traders, and decentralized applications (dApps) to maximize rewards, efficiency, and strategic trading. They focus on safeguarding transactions against frontrunning and ensuring regulatory compliance. bloXroute supports enterprise-level traders with dedicated support, utilizing their expertise in decentralized finance (DeFi) and blockchain technologies to deliver a trusted and flexible network solution.
blockchain • DeFi • dapps • trading • blockchain infrastructure
📋 Description
•bloXroute is seeking an experienced results-driven Technical Support Manager to join our dynamic team. •As the Technical Support Manager you will be responsible for managing a team of Technical Support Engineers. •This role will involve working closely with bloXroute users to understand their needs and help them maximize the value of our products and services. •Manage support downtime and product issues, while effectively communicating status updates to users.
🎯 Requirements
•5+ years of experience as a Technical Support Manager or relevant experience •Proven management skills with the ability to motive, coach and develop a high-performing team •Understanding of ETH (EVM) or Solana blockchain networks •Experience with using web3 (like web3py, web3js) clients to query blockchain data •Understanding of blockchain nodes and p2p networks •Experience with managing large amount of users via social networks •Excellent communication skills, with the ability to build rapport and trust with users •Proven problem solving skills with a proactive approach
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