Bluefin Payment Systems
Payment Processing Gateway • PCI Compliance • End to End Security • Point to Point Encryption • Point of Sale Security
Technical Support Specialist
Yesterday
Bluefin Payment Systems
Payment Processing Gateway • PCI Compliance • End to End Security • Point to Point Encryption • Point of Sale Security
Description
• At Bluefin, we thrive in a dynamic and fast-paced environment... • Join us in revolutionizing data security within the integrated payments industry... • We are seeking a Technical Support Specialist to work directly with clients in setting up and troubleshooting POS terminals... • The right candidate is technically savvy, customer-focused, and possesses exceptional interpersonal skills to support our customers with expertise, precision, and empathy.
Requirements
• High school diploma; college degree in technical field highly preferred • Preferred of one (1) year of technical support experience with basic HTML, JSON, XML knowledge • Point-of-sale (POS) payment gateway, terminal and register systems is highly desirable • Basic knowledge of networks, the ability to read network diagrams, and network troubleshooting techniques such as ping, tracert, ipconfig, etc. • Must be a self-starter with the ability to learn new applications and systems quickly • Must be able to multi-task, work in a fast paced, turn-key environment, and be willing to work overtime as requested by manager (on-call is required for this position) • Knowledge of data encryption protocols preferred • Excellent and adaptable communication skills (both written and verbal), along with excellent interpersonal skills working directly with customers and internal colleagues • Must be a team player, results-driven, and a data-gathering problem solver. • Must be proficient in Microsoft Office with ability to learn and use Salesforce CRM system.
Benefits
• None
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