ServiceNow Architect

18 hours ago

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Blue Mantis

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Blue Mantis is a technology solutions provider that specializes in optimizing IT environments for cost, efficiency, and security. They offer a range of managed services including cybersecurity, cloud solutions, and networking, designed to enhance productivity and support diverse industries such as finance, healthcare, and manufacturing. With a focus on innovation and tailored strategies, Blue Mantis supports businesses in navigating digital transformations and securing their IT infrastructure.

Cloud Services • Advanced Virtualization • IT Transformation Services • End User Computing • Managed IT Services

201 - 500 employees

🔒 Cybersecurity

📋 Description

• Our ServiceNow Architect provides tier 3 (engineering level) support for operations of the platform for ServiceNow CMDB/ITSM, ServiceNow Operations, Case Management, ITOM and ITBM process. • Design, develop, and maintain integrations with other applications such as Active Directory, NetSuite, Manage Engine, Jira and other ERP solutions. • ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, CMDB, Case, Monitoring and Domain Separation. • Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams. • An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team. • Experience with ServiceNow table structures and data model. • Deep understanding of a Managed Services Domain Separated Environment. • Able to work with a high degree of accuracy and have a strong attention to detail. • An excellent communicator with developer management experience. • Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. • Participate in process flow analysis and process redesign along with the Product Owner. • Development for integrations including web services(SOAP/REST), DBC, Mid server. • Designing, implementing and enhancing various application modules in Service-Now including Incident, Problem, Asset and Configuration, Change, SLM, Service Catalog, etc. • Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements. • Share best practices and be consultative throughout the technical design of the project. • Maintain current ServiceNow knowledge through self-study and utilization of available training. • Ability to provide strategic recommendations around technical best practices & industry trends to clients. • Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiatives.

🎯 Requirements

• More than 9+ years of experience in ServiceNow Development. • Proficient in at least five ServiceNow modules with hands-on integration experience. • ITIL v4 and Scrum certification required. • 5+ Certified Implementation Specialist (CIS) certifications. • Proficiency in ServiceNow CMDB/ITSM, Operations, Case Management • Experience working with diverse customers across multiple industries. • Experience in Jelly development. • Experience with Domain Separated instances. • Experience in the management of update sets. • Experience with client scripts and business rules. • Experience with JSON, API, REST, XML, SOAP, V3, HR.