Cloud Services β’ Advanced Virtualization β’ IT Transformation Services β’ End User Computing β’ Managed IT Services
12 hours ago
Cloud Services β’ Advanced Virtualization β’ IT Transformation Services β’ End User Computing β’ Managed IT Services
β’ We are seeking a highly skilled and dynamic Senior Engineer & Technical Account Manager to join our team. β’ This hybrid role is critical in providing advanced technical support for Citrix, virtualization, storage, and Cisco UCS environments while serving as a strategic partner to some of our most important customers. β’ The ideal candidate will bring deep expertise in Citrix technologies, including Citrix Cloud, and excel at managing complex IT infrastructures and customer relationships.
β’ Extensive experience with Citrix technologies, including Citrix Cloud, Citrix DaaS, XenApp, XenDesktop, Citrix ADC (NetScaler), WEM, and Citrix SD-WAN. β’ Proficiency in VMware, Cisco UCS, and Pure Storage, with experience in updates, troubleshooting, and optimization. β’ Strong networking skills, particularly with firewalls, load balancers, and enterprise-grade networking solutions. β’ Familiarity with scripting and automation tools such as PowerShell, Ansible, or Citrix SDKs. β’ Solid understanding of ITIL processes, particularly in incident, change, and problem management. β’ Ability to analyze complex operational reports and present strategic recommendations to customers. β’ Experience collaborating with and managing offshore teams or NOCs. β’ Exceptional communication skills with the ability to translate technical insights into business value. β’ Strong customer service orientation and the ability to build long-term relationships with key stakeholders. β’ Highly organized and capable of prioritizing multiple projects simultaneously. β’ Relevant certifications such as Citrix Certified Professional (CCP), Citrix Certified Expert (CCE), VMware Certified Professional (VCP), Cisco UCS certification, or Pure Storage certification. β’ Experience with Citrix Analytics for Performance and Security. β’ Knowledge of hybrid and multi-cloud deployment models.
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