Senior Engineer

12 hours ago

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Blue Mantis

Cloud Services β€’ Advanced Virtualization β€’ IT Transformation Services β€’ End User Computing β€’ Managed IT Services

Description

β€’ We are seeking a highly skilled and dynamic Senior Engineer & Technical Account Manager to join our team. β€’ This hybrid role is critical in providing advanced technical support for Citrix, virtualization, storage, and Cisco UCS environments while serving as a strategic partner to some of our most important customers. β€’ The ideal candidate will bring deep expertise in Citrix technologies, including Citrix Cloud, and excel at managing complex IT infrastructures and customer relationships.

Requirements

β€’ Extensive experience with Citrix technologies, including Citrix Cloud, Citrix DaaS, XenApp, XenDesktop, Citrix ADC (NetScaler), WEM, and Citrix SD-WAN. β€’ Proficiency in VMware, Cisco UCS, and Pure Storage, with experience in updates, troubleshooting, and optimization. β€’ Strong networking skills, particularly with firewalls, load balancers, and enterprise-grade networking solutions. β€’ Familiarity with scripting and automation tools such as PowerShell, Ansible, or Citrix SDKs. β€’ Solid understanding of ITIL processes, particularly in incident, change, and problem management. β€’ Ability to analyze complex operational reports and present strategic recommendations to customers. β€’ Experience collaborating with and managing offshore teams or NOCs. β€’ Exceptional communication skills with the ability to translate technical insights into business value. β€’ Strong customer service orientation and the ability to build long-term relationships with key stakeholders. β€’ Highly organized and capable of prioritizing multiple projects simultaneously. β€’ Relevant certifications such as Citrix Certified Professional (CCP), Citrix Certified Expert (CCE), VMware Certified Professional (VCP), Cisco UCS certification, or Pure Storage certification. β€’ Experience with Citrix Analytics for Performance and Security. β€’ Knowledge of hybrid and multi-cloud deployment models.

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