Senior Customer Advocate
November 12
Description
• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences • We employ just over a thousand team members across five countries • You will interact with customers to provide and process accurate, valid, and complete information • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved. • Ensure proper and timely escalation of issues to meet internal and external expectations. • Identify opportunities and recommendations for continuous process improvement. • Expected to deliver service excellence and maximize customer satisfaction. • Work with the external team to stay updated on product and service knowledge.
Requirements
• Curiosity and authenticity • Analytical and critical thinking • Passionate about client satisfaction • At least a bachelor’s degree in any field you’re passionate about! • 3 years of customer service experience (may it be email, phone, or chat support). • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. • Excellent reading comprehension, verbal, and written communication skills. • Strong and effective phone contact handling skills. • Ability to understand and communicate complex ideas to customers, both verbally and in written form. • Knowledge and experience with Gorgias CRM is a plus. • Aptitude to quickly learn and navigate new technology, systems, and applications. • Ability to accept feedback gracefully and with an open mind. • Intermediate understanding of common Customer Experience best practices. • Customer orientation and ability to adapt/respond to different types of characters.
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