Support Engineer

November 27

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Boldr

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501 - 1000

Description

•Boldr is dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work. •We are a global team focused on connecting diverse people with common values for bold impact. •As a Support Engineer, you will provide unparalleled support and guidance to customers. •You will resolve complex customer inquiries using your SQL knowledge and product understanding. •Clear, concise communication with empathy is crucial to effectively articulate solutions. •Help build and improve processes and dashboards for a growing customer support function. •We want impact-driven individuals who are passionate about helping Boldr grow.

Requirements

•Curious and authentic, just like us! #beboldr •Able to complete regularly scheduled reports •Able to motivate the team to meet the daily targets •Committed to excellent client service •Willing to work on different shifts •Very keen on details •Upbeat and Energetic •2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role. (Required) •2+ years of experience working with complex databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL-heavy. (Required) •BSc IT/Computer Science or similar. (Required) •Strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar. •Clear, concise, empathetic, writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data. •Experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure. •Strong strategic and analytical skills with exceptional execution and problem-solving capabilities. •Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots. •An uncanny ability to identify patterns and trends in tickets. •Strong understanding of data, and database structures. •Organized and self-motivated tendencies, and are comfortable operating within ambiguity. •Experience in retail/supply chain or grocery is strongly preferred, but not required.

Benefits

•SSS •Pag-ibig •Philhealth •HMO on day one •13th month pay •Paid incentive leaves •Personal time-offs (PTOs) •Sick leave