Boldyn Networks
Boldyn Networks is a leading provider of advanced network connectivity solutions, specializing in neutral host network infrastructure and end-to-end services. The company delivers mobile network coverage solutions, including small cells, distributed antenna systems (DAS), Wi-Fi, private networks, and high-capacity fiber. Boldyn Networks serves a diverse range of industries such as transport, healthcare, education, and government, and is recognized for its global expertise and innovative approach in enhancing wireless connectivity and infrastructure design. They are known for their role in creating smart, interconnected environments that support sustainable future infrastructure needs.
DAS - Distributed Antenna Systems • Communication Towers • Small Cells • Wi-Fi • Colocation Management
Network Technician
February 21
Boldyn Networks
Boldyn Networks is a leading provider of advanced network connectivity solutions, specializing in neutral host network infrastructure and end-to-end services. The company delivers mobile network coverage solutions, including small cells, distributed antenna systems (DAS), Wi-Fi, private networks, and high-capacity fiber. Boldyn Networks serves a diverse range of industries such as transport, healthcare, education, and government, and is recognized for its global expertise and innovative approach in enhancing wireless connectivity and infrastructure design. They are known for their role in creating smart, interconnected environments that support sustainable future infrastructure needs.
DAS - Distributed Antenna Systems • Communication Towers • Small Cells • Wi-Fi • Colocation Management
📋 Description
•Providing exceptional service to customers •Working with Apogee to address end-user and network escalations •Working with Apogee to coordinate client activities (e.g. move-in) •Responding to emergency outages promptly •Monitoring, investigating and retiring equipment alarms •Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks) •Maintaining own schedule for onsite customer appointments within 24-48 hour SLA •Tracking and updating escalation tickets •Working with Apogee on customer install activities as needed •Seeing that Apogee’s policies and end-user agreement are upheld in your perspective region •Generating reports as required •Attending training events as required •Other documentation and administrative duties as requested
🎯 Requirements
•Experience with commercial-grade networking equipment •Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM •Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts •Certifications such as Net+, CCENT, CCNA, CWTS •Experience with Cable TV "headend" equipment •Associate’s Degree in a technical field with 2+ years’ experience or Four-year degree in Technology field •2-3 years of help desk or technical support experience •2-3 years of customer support experience
🏖️ Benefits
•Competitive benefit packages •Thousands of LinkedIn Learning courses •Flexible working opportunities •Maternity and Paternity leave •Peer recognition program •Career development programs
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